Items are only eligible for replacement if damaged or defective upon delivery. We must be contacted via email within 7 business days of you receiving your order. We will request a photo of the damaged item and may also request it to be returned to us for it to be eligible for replacement.  We will not be responsible or reimburse for shipping costs.

Each product is individually hand made, therefore, no two products will be exactly the same. We do our very best with love and care to recreate the pictures you may see on our website and/or social media. 

No refunds or exchanges on fragrances that may not be to your liking. Likewise if the fragrance is not strong enough, fragrance strength may be subjective. One candle by itself might not fill a large room. To remedy this, you can try moving it to a smaller area. Each candle has an individual cure time of 2 weeks. If you have received your candle before the full 2 weeks,  try giving it a little longer to cure. Curing is a very real thing and enhances the fragrance of each candle over time.